Mint Mobile Port Out Process (Complete Guide)

Are you planning to switch from Mint Mobile to a new carrier? The Mint Mobile port out process is fairly straightforward, and can be completed easily & quickly.

This guide will walk you through the steps to port out your number efficiently and what essential information you need from Mint Mobile for a seamless transition.

Here’s What To Do Before The Mint Mobile Port Out Process

Before you initiate the port-out process, there are a few critical steps to ensure a smooth transition:

Step 1: Selecting a New Carrier After Mint Mobile

Consider your reasons for leaving Mint Mobile and what you’re looking for in a new carrier. Basically, what do you expect from your new mobile service provider?

Here are a few tips to help you choose the right carrier:

  • Identify Your Needs: Reflect on why you’re leaving Mint Mobile. Is it about better call quality, faster internet, or more comprehensive customer service? By knowing what you need, you will be able to pick a carrier that’s more aligned with your expectations.
  • Check Network Coverage: Ensure the new carrier has strong and reliable network coverage in your area. You don’t want to switch and then struggle with poor signal strength or dropped calls.
  • Compare Plans and Prices: Look for a carrier that offers plans that suit your budget without compromising on the features you need. Compare different plans for data limits, call minutes, and any additional benefits they might offer.
  • Read Reviews and Ask Around: Sometimes the best insights come from current customers. Check online reviews or ask your friends and family about their experiences with the new carrier.

Step 2: Checking Number Transfer Eligibility

Before you begin the process of moving your number from Mint Mobile to a new carrier, you need to ensure that your number is eligible for transfer. This step is often overlooked, but it’s a key part of a successful porting process.

Here’s how to do it:

  • Contact the New Carrier: Reach out to the customer service or porting department of the carrier you’re considering switching to. They can provide detailed information about their porting process.
  • Perform a Number Transfer Check: Ask the new carrier to conduct a ‘number transfer eligibility check‘. This step is important because not all phone numbers are eligible to be moved to all carriers due to various technical and regional restrictions.
  • Understand Carrier-Specific Rules: Different carriers have their own set of rules and requirements for porting numbers. Make sure you understand these to avoid any surprises during the process.
  • Prepare Necessary Information: Have your Mint Mobile account details ready when you contact the new carrier. This includes your account number, transfer PIN, and personal identification to verify your ownership of the number.

Step 3: Maintaining Active Service During Porting

Do not cancel your service with Mint Mobile during the porting process. Ensure your account remains active until the transfer is complete.

Here’s why and how to do it:

  • Avoid Cancelling Mint Mobile Service Too Soon: Don’t rush to cancel your service with Mint Mobile as soon as you decide to switch. Your number needs to be active with Mint Mobile until the porting process to your new carrier is fully completed.
  • Why Keeping the Service Active Matters: If you cancel your service before or during the transfer, it could disrupt the process. An active account ensures that your phone number is still valid and can be moved to the new provider without any issues.
  • What to Do If Your Service Is Suspended: Sometimes, services might be suspended due to various reasons like billing issues. If this happens while you’re in the middle of porting out, promptly reach out to Mint Mobile’s customer support. They can help you reactivate your account, allowing the porting process to continue smoothly.

Required Account Details for Mint Mobile Number Port Out

To successfully port out your number from Mint Mobile, you’ll need specific account details:

1. Your Mint Mobile Account Number:

This number is unique to your Mint Mobile account and is different from your regular phone number. You’ll need this to identify your account with Mint Mobile during the porting process.

2. Your Mint Mobile Transfer PIN:

The Transfer PIN is a security measure. It’s the same PIN you use for major changes or updates to your Mint Mobile account. You’ll need this PIN to authorize the transfer of your number to a new carrier.

3. Your Account Name and Billing Address:

The name on your Mint Mobile account and the billing address associated with it are also necessary. These details help the new carrier verify that you are the rightful owner of the account and number being ported.

How to Get Your Account Number and Transfer PIN from Mint Mobile


See a more comprehensive step-by-step guide to Getting Your Mint Mobile Account Number And Transfer Pin Here

Use the Mint Mobile App:

  • Log into your Mint Mobile account via the app.
  • Navigate to the support page and initiate a chat.
  • Request your account number and transfer PIN from the Mint Mobile customer care agent.

Identity Verification:

  • You’ll receive a verification code for identity confirmation during the chat.
  • After verification, the agent will provide you with the necessary account details.

How to Port Out Your Number from Mint Mobile (Step-by-Step)

1. Contact the Porting Department of Your New Carrier:

You can do this in several ways:

  • Phone Call: Find the customer support or porting department’s phone number on the carrier’s website and give them a call.
  • Online Chat: Many carriers offer an online chat service on their websites.
  • Visit a Local Store: If you prefer face-to-face assistance, visit a store location of your new carrier.

2. Request to Port In Your Number:

  • When you get in touch with the new carrier, let them know you want to port in your number from Mint Mobile.
  • The representative might check if your number is eligible to be transferred to their network, especially if you haven’t done this already.

3. Wait for the Porting Process to Be Completed:

  • After you provide your details, the new carrier will initiate the porting process.
  • They will contact Mint Mobile’s porting department to request the release of your number.
  • During this time, your role is mostly waiting. The new carrier will handle the technical aspects of transferring your number.


  • Keep Your Mint Mobile Account Active: Ensure your Mint Mobile account remains active until the porting process is fully complete.
  • Be Patient: Porting from Mint Mobile to a new career can take anywhere from a few hours to 48 hours, and sometimes a couple of days, so don’t worry if it doesn’t happen immediately.
  • Stay Informed: Keep in contact with your new carrier during the process in case they need any further information from you.

Before You Go…

As you can see, porting out your number from Mint Mobile to a new carrier is a straightforward process, provided you have all the necessary information and keep your account active throughout the transition.

If you haven’t obtained your Mint Mobile account details, read our next article…

Getting Your Mint Mobile Account Number And Transfer Pin


Chief Nerd

I’m a tech enthusiast who loves experimenting and tinkering with new technologies, with over 8 years of working in tech startups & doing boatloads of tech troubleshooting. I write about…you guessed it…tech and troubleshooting!

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